Shipping policy

Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping with DogCo. We are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders, along with important information regarding shipping times, tracking, and delivery.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be extended during holidays, promotional events, or periods of unusually high order volume.

Shipping Destinations

DogCo proudly ships to customers in many countries around the world.

If shipping is unavailable to your location, you will be notified during checkout before completing your purchase.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping carrier.

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 7–15 business days
Australia & New Zealand: 8–15 business days
Rest of the World: 10–20 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, shipping method, and the total weight or value of your order.

From time to time, DogCo may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–48 hours to become active after your package has been handed over to the shipping carrier.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may be charged by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We recommend checking your local customs regulations before placing an international order.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided and the order has not yet been shipped, please contact us immediately so we can update your information.

If an order has already been shipped, we may not be able to make changes. DogCo is not responsible for packages delayed, lost, or returned due to incorrect addresses provided by the customer.

Additional shipping charges may apply if a package must be re-shipped.

Lost or Delayed Packages

While we work with reliable shipping partners, occasional delays may occur.

If your package is delayed beyond the estimated delivery timeframe, please contact our support team so we can investigate with the carrier.

If a package is confirmed lost in transit, we will work with the shipping carrier to determine the appropriate resolution, which may include a replacement or refund where applicable.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please include:

Your order number.
Clear photos of the damaged item.
Photos of the packaging.
A brief description of the issue.

We will review your claim promptly and provide an appropriate solution.

Split Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment locations.

You will receive tracking information for each shipment, and there will be no additional shipping charge for split deliveries.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been delivered incorrectly, please contact the shipping carrier first and then reach out to our support team for further assistance.