Contact Us

We're Here to Help

At DogCo, your satisfaction is our priority. Whether you have a question about an order, need help choosing the right product for your pet, or require assistance with a return or exchange, our customer support team is ready to assist you.

We aim to provide friendly, reliable, and timely support to ensure you have the best shopping experience possible.

Customer Support

Email: support@dogco.shop

For the fastest service, please include your order number (if applicable) and a detailed description of your inquiry.

Support Hours

Our customer support team is available:

• Monday – Friday: 9:00 AM – 6:00 PM (EST)

• Saturday: 10:00 AM – 3:00 PM (EST)

• Sunday & Public Holidays: Closed

Response Time

We strive to respond to all customer inquiries within 24 business hours. During peak seasons, promotional events, or holidays, response times may be slightly longer, but we will do our best to assist you as quickly as possible.

Common Reasons to Contact Us

We're happy to help with:

• Questions about products before purchasing.

• Order status and tracking updates.

• Returns, refunds, and exchanges.

• Shipping and delivery inquiries.

• Damaged or defective products.

• Payment or checkout issues.

• General feedback and suggestions.

Before Contacting Us

To help us resolve your request quickly, please include:

• Your full name.

• Order number (if available).

• Email address used for the purchase.

• A detailed description of your inquiry.

• Photos or screenshots if your request relates to a damaged product or an order issue.

Business Information

Store Name: DogCo

Website: https://dogco.shop

Our Commitment

At DogCo, we value every customer and every pet. Our goal is to provide high-quality products and exceptional customer service. If you ever experience an issue with your order, we'll work diligently to find a fair and timely solution.

Thank you for choosing DogCo. We appreciate your trust and look forward to serving you and your furry companions.